Return Policy

Return Policy

At Madinaf, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and with all original packaging and tags attached.
• Certain items, such as perishable goods, custom-made products, and digital downloads, are not eligible for returns.

How to Initiate a Return:

1. Contact our customer service team at customer.service@madinaf.com or +221768520000 to request a return authorization.
2. Provide your order number and details of the item(s) you wish to return.
3. Once your return is authorized, you will receive instructions on how to send the item(s) back to us.

Refunds:

• Refunds will be processed within 7-10 business days after we receive the returned item(s).
• The refund will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, and return shipping fees may apply.

Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
• We will arrange for a replacement or refund, including any shipping costs incurred.

Contact Us: For any questions or concerns regarding our return policy, please reach out to our customer service team at customer.service@madinaf.com or +221768520000.